Your clinic answers every WhatsApp message, day and night

If this sounds like your clinic

• The same four questions all day: do you take my insurance, how much, when are you open, where are you.
• Messages arrive after closing and on Friday, and by morning the patient has booked elsewhere.
• Reception is on the phone, so WhatsApp waits.
• Two staff give two different answers about the same price.
• You have hundreds of Google reviews and no website, so WhatsApp is the whole front door.

What it does

• Answers appointment, opening-hours, location and preparation questions instantly.
• Answers what a visit costs, from the price list you approved — not a guess.
• Says which insurance you accept, exactly as you wrote it.
• Takes a booking request with the patient's name, preferred time and doctor, and hands it to reception.
• Follows up on a message nobody replied to, so it does not go cold overnight.
• Answers in Arabic or English, whichever the patient wrote in.

How it stays safe for a clinic

• It answers only from what you approved. Your prices, your hours, your policies.
• It never diagnoses, never interprets a symptom, and never advises on treatment or medication. A medical question goes to your staff with the conversation attached.
• Patient details are reached only through a permission-checked gateway that returns the fields one case needs. The model never receives a database or another patient's record.
• Every conversation is stored so you can read exactly what was said to a patient.
• It can run on a provider you choose, or on your own hardware inside the Kingdom, so patient messages stay within a boundary you set.

What it will not do

• No diagnosis, no symptom assessment, no medication advice — ever, by design.
• It does not confirm a booking by itself. It prepares one and your reception confirms it.
• It does not pretend to be a person. Patients are told they are talking to an assistant.
• It does not get open access to your patient records.

Common questions

Will it give medical advice by mistake?

It cannot. Diagnosis, symptoms and medication are outside what it is allowed to answer, so a medical question is handed to your staff rather than answered. That boundary is enforced in the system, not just requested in wording.

Can it tell patients our prices?

Yes, from the price list you approve. It states what you wrote and nothing else, so two patients asking the same question get the same answer.

Is patient data safe?

It runs on your own accounts and we never hold your patient database. It reaches records only through a gateway you control, only the fields a case needs. For clinics that want messages to stay in the Kingdom, it can run on your own hardware.

We have no website. Does that matter?

No. Most clinics we speak to are on WhatsApp only, and that is enough on its own. If you want one later, a small page with a WhatsApp button is a small addition.

How much does it cost?

For a clinic on WhatsApp alone it sits near the bottom of our 500 to 2,500 SAR range, paid once — not a subscription. The first year of updates is free.